• Elevates coffee culture by educating customers; selling coffee and coffee grinding and brewing equipment; preparing and serving a quality coffee beverage, introducing seasonal beverages along with food offerings.
• Welcome customers by assessing their coffee interests and needs.
• Invite customers for tastings of manual brew & for sampling of food
• Prepare beverages & food by adhering to the defined recipes
• Helps in generating revenue through driving suggestive selling based on customer’s preferences.
• Maintains stock on merch rack, FDU & other display units through timely replenishment.
• Follow SOPs while handling equipment; adheres to PM schedule & call for timely repairs
Behavioral:-
• Maintains secured, safe, clean and healthy workplace by following SOP
• Takes feedback from the customers about product & place; responds appropriately & if required than convey it to SM
• Takes ownership of self-development & learning, shares skill & knowledge with fellow TM
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