Thermo Fisher Scientific is Looking for Engineer II, Field Service at Mumbai Full Time

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies, or growing productivity in their laboratories, we are here to support them. Our distributed team of more than 80,000 colleagues delivers an unrivalled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com .

Introduction to the Division /Function:

The Chemical Analysis Division provides our customers with a variety of products that help them keep themselves and the public safe. We help our customers improve the air quality we breathe, protect our first responders, and ensure the food we eat is safe. The business provides a diverse mix of analytical instruments and associated services to a broad range of end-user markets including Safety & Security, Environmental, Food Safety, Energy, Mining, Life Science Manufacturing and Recycling.

For Field and Safety Instruments /RMSI, we have a TruScan-GP & microPHAZIR PC handheld NIR Analyzer, TruScan RM handheld Raman spectrometer, Thermo Fisher Niton XL3t XRF Analyzer

NIR & Laser-based raw material identification and finished product inspection to screen out counterfeit substances and reduce supply chain risk. X-ray-based non-destructive testing for metal & metal alloy identification & analysis, mining and exploration, and lead paint inspection, RCRA metals in soil, toy and consumer goods testing. RadEye PRD Personal Radiation Detector

Role Description/Position Summary:

• Field Service Engineer role handling Field and Safety Instruments /RMSI (TruScan-GP/RM, microPHAZIR, Handheld XRF instruments, RedEye)

• Customer-centric approach for Customer Allegiance

• Teammate handling a region or customer base

• Expand/generate the Service contract (AMC /CMC) and spare business to achieve the business goals.

• Service and repair the instruments inhouse

Responsibilities:

• Perform Installation, Commissioning, acceptance, maintenance, servicing, and repair of FSI/RMSI at customer sites and in-house.

• Remote customer support through phone, Team Viewer, etc.

• Handling X-ray sources

• The service Job will involve mechanical Installation and alignment of the system, checking and delivering the quality expectations, checking the performance parameters, IQ/OQ/PQ for pharma customers, generating validation certificates acceptance certificates from the customer, and handing over the system

• Added process knowledge of Pharma, metal, and radiation safety equipment, and hand Heald XRF instruments -.

• Solving Capabilities – Apply logical, analytical & technical diagnostic skills to resolve problems quickly. Root cause analysis with analytical skills.

• Knowledge of Pharma quality process, IQ/OQ/PQ, XRF machines

• Inter personnel skills, soft-spoken, can handle customer”s critical issues.

• Multi-functional collaboration supports teams in achieving business objectives

Minimum Educational Qualification

BE / B Tech in Instrumentation / Electronics/ Biotech etc.

Experience:

• Proven experience in operations, fixing, and servicing of NIR & Laser-based hand-held Analyzer XRF instruments

• Work experience in handling and maintaining Pharma handheld analyzer.

• Strong analytical and problem-solving skills and the ability to effectively work well with peers and customers enabling resolution of the problem to achieve Organisational goals.

• Customer handling, communication, and travelling exposure.

• Root cause analysis skills

• Inter Personnel soft spoken skills

• Frequent traveling with long stays

Skills & Proficiencies:

• Strong written & oral communication skills in English

• Excellence in customer handling and interpersonal skills, soft-spoken. Understand customer needs & communicate openly.

• Nationwide travel as per customer requirements & business needs.

• Handle a region, exposure to Eastern region support.

• Out Of Box thinking, new creative ideas to enhance business.

• Quick learner & team spirit.

Knowledge :

• Knowledge of the Pharma handheld analyzer Handheld XRF machines, X-ray sources & their safety aspects.

• Process & produce quality, inspection, and testing knowledge of pharma industries.

• Knowledge of using instruments like multimeters, oscilloscopes, radiation survey meters precision Soldering and component level repairing electronics cards etc.

At Thermo Fisher Scientific, each of our 80,000 extraordinary minds has an outstanding story. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer. Apply today http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.