Technical Support Specialist (Fresher) Immediate Joiners only Full Time

Position: Technical Support Specialist (Fresher)

Location: Delhi

Position Type: Full-Time

Company Description:

 Innovya Technologies is a growing, dynamic software consulting organization and technology powerhouse. We help businesses achieve greater levels of automation across their organization with our world-class advisory and solutions. Here you will learn and grow in a fast-paced, supportive, and phytologically safe environment that will take your career to the next level. We are looking for people who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

Job Summary:

We are seeking a talented and enthusiastic Computer Engineer to join our team as a Technical Support Specialist. This entry-level position is ideal for recent graduates with a passion for technology, strong computer skills, and excellent communication abilities. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers and ensuring their satisfaction with our products and services.

Key Responsibilities:

·      Provide technical assistance and support to customers via phone, email, or chat.

·      Troubleshoot and resolve technical issues related to our products and services.

·      Guide customers through troubleshooting steps and solutions in a clear and concise manner.

·      Document customer interactions, technical issues, and resolutions accurately in our ticketing system.

·      Collaborate with other members of the technical support team to escalate complex issues and find solutions.

·      Assist in the creation and maintenance of knowledge base articles and documentation for common technical issues and solutions.

·      Communicate effectively with customers & internal stakeholders to ensure their satisfaction and build positive relationships.

·      Adhere to company policies, procedures, and quality standards in all interactions with customers and colleagues.

Qualifications:

·      Bachelor’s degree in computer engineering, Computer Science, Information Technology, or related field.

·      Strong computer skills with proficiency in Microsoft Office and web browsing.

·      Excellent communication and interpersonal skills, both verbal and written.

·      Ability to explain technical concepts and instructions to non-technical users in a clear and understandable manner.

·      Strong problem-solving and troubleshooting abilities with a logical approach to issue resolution.

·      Ability to work well independently and as part of a team in a fast-paced environment.

·      Willingness to learn and adapt to new technologies and processes.

·      Attention to detail and commitment to delivering high-quality work.