Job Summary
About IOSX Trading Pvt. Ltd. and the Role:
IOSX Trading Pvt. Ltd., an Australian-based company is seeking an off-site, dedicated, focused customer support officer fresher/intern to join our team! We are looking for a candidate who can take this opportunity to learn and grow within the organization and eventually lead the entire customer support team.
Proper training and support would be provided to the customer support officer to ensure she can tackle all the customer’s issues and concerns on her own. Training would be provided on the basics of customers service, internal tools which we use for customer service purposes, troubleshooting issues, etc. The representative will work closely with our Marketing and creative team to enhance the customer experience by providing inputs.
Responsibilities and Duties
This position encompasses:
Connecting with customers, understanding their issues by probing them better and providing the best resolution, building relationships with customers and converting them into brand affiliate/loyal brand ambassadors, offering inputs to the marketing and content team for product and quality enhancement. Regular tasks would include:
Key Skills
The Customer Support has to:
Be good in writing and speaking basic English
Should have computer skills including but not limited to MS Excel, Ms Word, good typing skills, etc.
Take the onus of the responsibility and ensure its closed Understand the business we are in, market trends, consumer buying trends based on the features and functionalities offered, etc.
Understand where our product and services are vis-à-vis our competitors and work with Management to improve on product ratings, provide inputs on how product features and functionalities can be improved and what new features and functionalities can be added/enhanced
Required Experience and Qualifications
Graduate in any field
Decent English Speaking and Writing Skills
Prior experience in customer service is a must
Job Type: Full-time
Salary: ₹20,000.55 – ₹35,756.34 per month
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Application Question(s):
Education:
Experience:
Language:
Application Deadline: 30/11/2022
Expected Start Date: 01/12/2022
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