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Job Discription
Job Responsibilities
- Responsibilities
To ensure the smooth and efficient operation of the Front Office department and Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests. The position will also act a as a One Point Contact for all the in-house guests, incase of guest requests, complaints or any other feedback.
Operational Responsibilities
To have detailed information about the Hotel, product/services & room inventory.
- To have detailed information regarding arrivals, departures and daily occupancy.
- To check on VIP reservations, complete their pre-registration formalities and extend to them the VIP courtesies
- To allocate rooms to all arriving guests as per preferences.
- To maintain up-to date information on room rates, current promotions, offers and packages
- To maintain all guest folios as per billing instructions.
- To co-ordinate with housekeeping for clearing of rooms
- To prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics
- To maintain and settle the guest ledger rendering accountability for the days transactions
- To encash foreign exchange as per regulations
- To maintain guest lockers for safe custody
- To handle all incoming telephone calls as per standards instructed
- To maintain a physical count of all room keys in each shift
- To ensure that all check-ins and check-outs are handled smoothly as per standards.
- To ensure that proper records are maintained for all telephone calls from the rooms
- To ensure that all transactions are supported with vouchers
- To ensure accurate cash handover
- To give proper and complete handover to the next shift
- To handle all guests without bias or prejudice
- To follow the house rules and policies laid down by the management
- To adhere to strict grooming and hygiene standards
- To consciously and continuously strive to better his/ her skills and increase his/ her knowledge
- In addition to the above mentioned duties and job functions, any other assignment given on an occasional basis or daily basis by the immediate superior or the management.
Job Requirements
English communication skills to interact with the guest.
All candidates should have excellent communication skills, pleasing personality and keenness to offer guests warm, impeccable service.
