Log In
Sign Up
Job Discription
Job Description
Positions Available:
7
Details:
Job Responsibilities:
- Specialization in Windows Installer Technology, SCCM and Windows Application Integration/Maintenance.Must Work consistently to a very high standard even under high-pressure situations, meeting deadlines with a commitment to customer service.
- Highly experienced in Application Packaging including Diagnostic Tools like Regmon, Filemon, Beyond Compare, Picture Taker, Dependency Walker, InstallRite etc., Very good scripting skills in vbs, Wise Script and batch scripting.
- Will act as subject matter expert on tools, programs and applications unique to the client environment.
- Will act as the go-to resource who helps resolve complex issues
- Will match project priorities to industry best practices
- Provide training to consultant teams and end users as needed
- Ensuring that KB articles are accurate and sufficient for 1st level support
- Where necessary, writing, amending or removing KB articles
- Participate in the creation of training material
- Track and document process changes and ad hoc reporting requirements
- Lead continuous improvement actions
- Train, mentor, and coordinate the activities of other members of the team
Job Requirements
Details:
Mandatory Skills:-
Skills, Licenses, Knowledge, Education and Training Requirements:
- Must Have 5+ years of IT experience in Application packaging (Windows Installer) using packaging tools like Wise Package Studio, Install Shield, PACE etc., Specialization in Windows Installer Technology, SCCM and Windows Application Integration/Maintenance Responsible for packaging applications including: MSI/MSP/MSM/MST Creation, ICE Validation, Conflict Analysis and Unit testing.
- Very experienced in creating installations from scratch, not just re-packaging, through entire lifecycle from gathering requirements to delivery.
- Must Work consistently to a very high standard even under high-pressure situations, meeting deadlines with a commitment to customer service.
- Highly experienced in Application Packaging including Diagnostic Tools like Regmon, Filemon, Beyond Compare, Picture Taker, Dependency Walker, Install Rite etc.,
- Auto Assessment using compatibility test tools for Windows transformation projects.
- Very good scripting skills in vbs, Wise Script and batch scripting.
- Work with internal development teams to understand and be an SME on how best to deliver required functionality.
- Design, build and maintain the standard installation, management and monitoring routines, scripts, agents or capabilities that are bundled with the applications.
- Provide IT application operations, support, and troubleshooting of technology issues desktop application components.
- Proven record in integrated approach to large applications and technology platforms design, architecture and implementation Awareness of phases such as requirements definition, system design and testing / QA and transition to production.
- Deliver and respond as per service levels defined with the customers.
- Evaluation of the application/request given by the client, communicating (E-mail, Telephone, Chat) with the requestor in case any clarification is required.
- Gather the errors/problem documentation of the application by the application testers.
- Validate the Application Package for Internal Consistency errors using Package tools and troubleshooting accordingly.
- Perform Quality analysis for the Applications packaged using MSI Technology and delivering an error free package to the Customer.
- Ensure that the package complies with all client Standards Good Knowledge on ITIL.
- The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
- It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Pay Range:
Based on Experience
