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1. Team Leader Specs
Minimum 5 year of work experience in an International Voice Program from premium contact centres.
Minimum 2-year experience as a Team Leader in International voice process.
Prior experience in BFSI is required.
Thorough understanding of Operations Metric, People Practices (score calculations, parameters ratings, Attrition calculation, Situation Handling etc).
Customer service oriented. Should have prior knowledge of customer care processes and techniques.
Proficient in MS Office Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc.
