Spotlight Consultant Hiring for Customer Service Executive – Work from Home Job at Chennai Full Time

JOB SUMMARY/ OVERVIEW

Provide a professional and efficient Customer service on behalf of Flipkart On Shore Customer Services. Utilize good customer service & technical skills for resolving technical/customer service queries for Flipkart customers with reference to Billing & Products, & orders/delivery related

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

 Provide on-line support for Flipkart customers.

 Resolve known customer issues through the use of a knowledgebase, direct use of product and tools, product user guides, and other reference materials

 Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.

 Assist customer in resolving any open requests for support, assistance, information on upgrading etc.

 Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.

 Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for voice.

 Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.

 Completes all training and development activities in timely manner

 Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.

 Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.

 Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.

 Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)

System Requirement :

Laptop or desktop
Wi-Fi. 100mbps
Windows 10
i3 processor or above
4GB ram or above
Webcam must

Job Types: Full-time, Fresher

Salary: ₹11,000.00 – ₹18,000.00 per month

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)