Spice Money Hiring for Tech Support Executive Job at Noida Full Time

Job description: Tier 1 Technical Support Executive

General Description:

Technical Support Executive for the company’s family of Internet based products. Candidate will possess a broad technical knowledge of Software installation & troubleshooting. Candidate will be highly experienced in providing excellent customer service and problem escalation/resolution.

Primary Job Functions:

Provide Tier 1 support to end users, sales team and distributors. Provide troubleshooting and technical support via phone, web based tools and email. Advise customers regarding the product’s proper use and address specific user issues. During problem escalations, act as a liaison between customers and Tier 2 support. Candidate will assist the customer base during installations.

Required Skills:

• Strong understanding of Installation tools use and configuration.

· Strong technical and analytical skills.

· Solid experience in problem analysis and resolution of software problems.

Proven ability to function in a self-directed environment.

· Agile environment where critical thinking and strong problem solving skills are required for

Success.

· Innovative thinker who is positive, proactive, and readily embraces change.

· Ability to handle clients professionally during all interfaces.

· Strong written and verbal communication skills.

Desired Skills:

Experience Software installation &System troubleshooting

Experience:

Fresher

Education:

Graduate with One year Software / Hardware diploma from any Institute or BCA, B Tech.

Work Status:

Full time