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Job Description
Position title
Sr Operations Analysis Analyst
Location
Gurugram, India
Business Function
Operations
Reporting to
Md Danish Akhtar
Department
MarkitServ
Company overview
OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.
The Team: We are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within MarkitServ’s suite of products.
The Impact: MarkitServ provides an end-to-end solution for post-trade transaction management of credit, interest rate, equity and foreign exchange derivatives. MarkitServ also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets.
What’s in it for you: MarkitServ Operations provides operational day-to-day customer support for all services supported within the MarkitServ suite of products. They are also responsible for the new client setup and new process adherence for the external Buy Side and Dealer communities. They work closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.
Duties & accountabilities:
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Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA’s
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Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution
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Respond to client requests by providing detailed analysis and feedback
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Work closely with internal teams for system enhancements.
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Process reports (user list / Trade) as requested by clients
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Participate in internal / external training needs. Educate clients on upcoming changes.
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Other ad hoc projects as they arise
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Liaise with clients to setup trading permissions and registration of Master Confirmation Agreements (MCAs) on MarkitServ platforms.
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Liaise with participants for rolling out MarkitServ product which will enable them to trade and settle derivatives electronically eliminating the need of paper transactions for majority of the trades.
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Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product.
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Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.
What We’re Looking For:
Education and experience
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University graduate preferred
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Knowledge of OTC derivative products, Trade confirmations, and financial markets is a major plus
Commercial awareness
Ability to work in fast paced environment with client orientation
Personal Competencies
Personal impact
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Strong customer service and problem-solving skills
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Focused on Operational Control and Data Security
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Flexible and able to adapt to change
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Able to work independently with minimal supervision
Communication
- Excellent interpersonal, written, and verbal communication skills
Teamwork
- Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
20 – Professional (EEO-2 Job Categories-United States of America), BSMGMT203 – Entry Professional (EEO Job Group)
Job ID: 295010
Posted On: 2023-11-17
Location: Gurgaon, Haryana, India
