Log In
Sign Up
About the Role:
Grade Level (for internal use):
09
S&P Global Corporate
About the Role : Business Analyst II – Salesforce CRM Functional Analyst
The Team : We are looking for a personable Functional Analyst with extensive experience in Salesforce.com which is the leader in CRM solutions for customer relationship management software and cloud computing. This is a terrific opportunity for a Cloud CRM subject matter expert to take on a leadership role within the CRM Functional Architecture group within Corporate Digital Technology Services.
Responsibilities and Impact:
-
Part of the Functional Architecture team with special focus on Salesforce and related suite of products
-
Expand your experience from exposure to all business division priorities.
-
Benefit from our long-standing partnership and commitment with Salesforce
-
Work closely with business users to understand their needs and translate these into specific requirements (‘user stories’) for product development scrum teams to implement.
-
Plan, prioritize, and maintain a healthy backlog of user stories aligned with the product roadmap.
-
Collaborate with key stakeholders (Product Management, Development, and Delivery) to ensure goals are clear and aligned to business objectives.
-
Identify and clearly communicate priorities, dependencies, and roadblocks to key stakeholders.
-
Evaluate, track and report on project/product progress against the timelines, specifications and features defined in the product roadmap.
-
Track feature/specification development against specific customer requests
-
Anticipate, communicate, and escalate delivery challenges appropriately.
What We’re Looking For:
Basic Required Qualifications:
-
Minimum of 5 years’ experience in project management, business analysis, and technology implementation in full life-cycle CRM engagements
-
Minimum of 3 years’ experience with Salesforce.com
-
Good understanding of Sales and Service Processes in B2B setting
-
Salesforce certified.
Return to Work : Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return-to-Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
-
Health & Wellness: Health care coverage designed for the mind and body.
-
Flexible Downtime: Generous time off helps keep you energized for your time on.
-
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
-
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
-
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
-
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://www.spglobal.com/en/careers/our-culture/
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
20 – Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 – Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings – (Strategic Workforce Planning)
Job ID: 298517
Posted On: 2024-04-06
Location: Gurgaon, Haryana, India
