soundlife INC
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- Investigating and solving customers’ problems, which may be complex or long-standing problems that have been raised by customers.
- Handling customer complaints or any major incidents, such as login issues or technical Issues.
- Arranging and Coordinating with the engineers for Installation and troubleshooting of devices.
- Keeping accurate records of discussions or correspondence with customers/ Sales Person.
- Learning about your organization’s products or services and keeping up to date with changes.
- Preparing Engineer Performance report on Monthly basis.
- Taking a scheduled dump of non working devices and doing follow up with the customers for the same.
- Strategically support client by giving correct Tracking solution.
- Played an active role in tapping new high revenue generating customers..
- Solving online & practically queries & working as Lead Technical Support Engineer in a reputed technical team.
- Establish and maintain product service and support setup.
- Support local sales teams in technical queries for customers and corporate.
Job Type: Full-time
Salary: ₹15,000.00 – ₹20,000.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor’s (Required)
Experience:
- total work: 1 year (Required)
Speak with the employer
+91 9773148296