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Overseeing the customer service process.
· Resolving customer complaints brought to your attention.
· Handling customer concerns and complaints in a timely manner.
· Establishing a positive rapport with all clients and customers via phone.
Handling queries, doing itineraries and costing. * Maintaining all the PR operations including Birthday/ anniversary wishes, MIS, guests’ feedbacks, etc. * Excellent customer service skills that ensure client satisfaction in vacation packages and travel itinerary. * Strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, cancelled flights, overbooked hotels, and other travel emergencies.
Job Type: Full-time
Salary: ₹15,670.00 – ₹21,670.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Delhi, Sadar Thana Road – Sadar Thana Road, DL: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 1 year (Preferred)
Work Location: One location
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