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To achieve collection targets assigned to the territory by meeting collection targets for the states or regions assigned.
Meeting the Target on Cost of Collections.
Ensuring meeting Targets within the cost limit specified.
Ensuring legal guidelines have complied with the entire collection structure in letters and spirits.
Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
Ensure adherence to the Code of Conduct. Continuously monitor collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
Keeping the write-off percent within risk pricing.
Control portfolio in terms of bucket flows. Handle customer issues escalations.
Feedback on credit policy based on market conditions. Approve waivers on PI as per delegation matrix. Ensuring documented feedback and action taken on all cases in soft buckets. Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise.
Manage and put support mechanisms for legal / policy issues. Ensuring audit queries are complied with, ensuring corrective and preventive action. Manage productivity by fixing productivity parameters for FO/ collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers.
Recruitment of collection officers/area managers. Constant evaluation of collection officers/area managers
