Duties and Responsibilities –
1. Create process documentation/workflows, knowledge articles, and self-service guidance for IT Services
2. Collect and document of business requirements for project and process improvement/automation efforts
3. Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
4. Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed-upon service levels5. Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
6. Identify issues and risks
7. Bring inconsistencies and problems to the attention of management
8. Participate in the problem resolution
9. Track major incident management processes and ensure adherence to the process and escalation requirements within the various support and delivery areas10. Prepare incident details for post-mortem incident reviews
11. Extract reports and provide a high-level analysis of data for review
12. Plan to do the automation for the current processes wherever necessary.
Qualifications –
1. Previous working experience as a Business Analyst for 1 – 2year(s)
2. Excellent organizational and time management skills
3. Outstanding communication and presentation skills
4. Critical thinker
5. Creative problem solver
6. Great analytical skills
7. Data-driven approach
Job Types: Full-time, Regular / Permanent, Internship, Fresher
Salary: ₹15,000.00 – ₹25,000.00 per month
Schedule:
Ability to commute/relocate:
Experience:
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+91 9310991408