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Job description
INSTRUCTIONS TO COMPLETE THE APPLICATION (It would take at least 2 hours to complete the Online Assessment which would decide 80% of selection criteria):
!!! PLEASE DO READ THE DETAILED JOB DESCRIPTIONS BELOW !!!
· The Test has to be taken in a laptop/ Desktop / Mobile with a good pair of earphones and a webcam is a must.
. Strictly use only “GOOGLE CHROME BROWSER”
· Make sure that the Laptop / Mobile is fully Charged and Ensure your Network (Broadband/Wifi/Mobile Data) is working perfectly Fine.
· Kindly make sure that your environment is quite, so that it wouldn’t affect your Scores and your Audio Clarity.
. You need to speak about any given topic for 1 minute and upload the video anything less than that would end up in less scoring.
· Kindly do not compromise on your Communication, especially on your Pronunciation and clarity of speech as it is one of the key metrics.
· Make sure that the Rate of speech is neither High nor slow with a good flow of speech.
· The test has to be finished in one shot please see to that no technical or any other challenges stands as an hindrance to complete the test in one go.
· Advise you not take this test Casually as this test will determine your entire selection process.
· Kindly do not fake your accent, let your accent be neutral.
· Please take time to read the instructions clearly before answering the questions
***Applicant should be currently staying in Chennai or ready to relocate to Chennai, if offered, should have proper Broadband connection willing to WFH / WFO.
If WFO, Door step Pick-up & Drop will be provided***
Work Location: SITEL INDIA Ramanujam IT Park, Hardy towers, 1st Floor, C block, Rajiv Gandhi salai, OMR road, Taramani, Chennai 600113.
Landmark : Opposite to Thiruvanmiyur railway station.
Working Days : 5 Days a week
Shift timings : Totally Rotational Night shifts
Week offs : Any 2 days
NOTE: The mode of Interview Will be VIRTUAL ONLY. we are looking for Immediate Joiners.
Roles and Responsibilities
· Passionately provide L1-L2 call technical support to the company’s customers and business partners.
· You will strive to understand perfectly what the client needs, gather all relevant information from them and resolve the issue.
· Resolve clients’ complaints by performing activities such as removal of virus, fixing internet and firewall issues.
· Be committed for our customers and share our dedication in striving to deliver world class technical & customer support and first call resolution.
· Provide follow-up customer contact to ensure satisfactory resolution of incidents.
· Co-operate with other members of the technical support team, sales team and other departments.
· Identify and escalate priority issues per Client specifications.
· Accurately process and record call transactions using a computer and designated tracking software.
· Offer alternative solutions where appropriate with the objective of retaining customers and clients business.
· Organize ideas and communicate oral messages appropriate to listeners and situations.
· Follow up and make scheduled call backs to customers where necessary.
· Stay current with system information, changes and updates.
Desired Candidate Profile
· Minimum 6 months to 1 year of Experience in voice support. Preferable with US Customers
· Fresher’s with good command over the English language (Written and verbal communication)can also apply.
· Arts & Science and Engineer Graduates may apply for this role. (Passed out from 2017 to 2021)
· Computer Science Background should be an added advantage.
Desired Technical Skills & Knowledge
· Knowledge of Antivirus Software ( Navigation and settings)
· Navigation inside an operating system, installation and uninstallation of drivers, software and system configuration.
· Knowledge on home networking devices like Router, Modem, internet connection, LAN and WAN
Perks and Benefits
· Attractive incentives and other employee benefits (Exclusive of CTC )
· Door step Pick-up & Drop will be provided
· During Covid situation: Desktop shall be provided and starting from interview everything is on Virtual mode. (within Chennai ONLY)
· CTC – 3.15 Lacs – 3.43 Lacs PA.
· Besides Salary Rs. 750/- Shall be provided during WFH.
Job Types: Full-time, Fresher, Permanent
Salary: ₹315,000.00 – ₹343,000.00 per year
Job Type: Full-time
Salary: ₹315,000.00 – ₹345,000.00 per year
Benefits:
- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund
- Work from home
Schedule:
- Night shift
Supplemental Pay:
- Performance bonus
Education:
- Bachelor’s (Preferred)
Experience:
- Technical support: 1 year (Preferred)
- total work: 1 year (Preferred)
Language:
- English (Preferred)
Work Remotely:
- Temporarily due to COVID-19
