• Attending to & servicing the machines in the region.
• Receiving the call ticket for the customer calls through JCB Carelink attending the machines.
• PDI and installation of new machines
• Planned visit to machines in field and reporting it in SVR.
• Executing AMC’s
• Promote workshop services, JCB Care Plus (extended warranty), AMC and JCB Genuine parts, JCB Lubricants and JCB Attachments.
• Advise customer on machine maintenance and performance.
• Attending to jobs in the workshop.
• Update the visit details to CRE
• Required to travel to site where machine breakdown occurs…
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