Shift Lead- Submarine Cable NOC Jobs at India Full Time

Short Description 
Lead 24×7 Shift operations, Maintaining & Monitoring Submarine Cable Network (Wet plant, SDH ,OTN & DWDM). Managing Trouble tickets. Co-Ordinations with Customers, Terminal Stations, suppliers and capacity owners, Escalations & Notifications – Compliance of Agreed KPIs and SLA. O&M of an OSS system. This Job Profile involves 24X7 operation, working in shifts, including night shifts. There will be three shifts and the engineer will be assigned shifts in rotation.
 

Job Summary:
Lead 24×7 Shift operations, Maintaining & Monitoring Submarine Cable Network (Wet plant, SDH ,OTN & DWDM). Managing Trouble tickets. Co-Ordinations with Customers, Terminal Stations ,suppliers and capacity owners, Escalations & Notifications – Compliance of Agreed KPIs and SLA. O&M of an OSS system.  This Job Profile involves 24X7 operation, working in shifts, including night shifts. There will be three shifts and the engineer will be assigned shifts in rotation.
Job Deliverables
•    24×7 NOC support for Submarine cable NOC and also the international data and transport network extended from the cable system.
•    Network Alarm monitoring, timely notification and raising Trouble Tickets
•    Ensure Service Assurance and Service Delivery as per SLAs, and provide L2 support
•    Coordinating with supplier for all faults and follow up till resolution
•    Need to open TTs for all Internal and supplier planned works and notify customers as per SLA times
•    Follow-up with Suppliers for timely start and completion of planned works
•    Wet plant performance monitoring and analysis
•    Wet plant fault troubleshooting and repair coordination and testing
•    Ensure timely notification and the resolution of TTs as per timelines.
•    Provisioning of the circuits as per the Work Orders in stipulated time
•    Preventive checks / routine maintenance of the Network
•    Effective co-ordination with Suppliers, Cable landing and Terminal Stations for resolution of issues
•    Design and Implementation of restoration plans
•    Escalations as per processes and ensure 100% process compliance to agreed SLA’s for Service Assurance and Service delivery
•    To Maintain and work on enhancements of NOC support System (NSS), an OSS for transport and Data networks, services and customers.
•    Capacity Upgrades, Network tests and acceptance.
•    Good hands-on experience with OSS tools and testing of OSS features and functions.
Key Competencies/Skills
•    Sound knowledge in Optical transport technology, Submarine cable systems,  DWDM, SDH and OTN 
•    Hands on experience in Network Management systems used in Submarine cable systems (such as Infinera (XTM, G30), Xtera WDM, Coriant 70xx, Ciena 6500, EKINOPS, Nokia PSS 16-II and PSS-24 equipment and NMS platforms such as NFM-T(Nokia), TNMS/DNA(Infinera), MCP(Ciena), TEMS(Subcom) etc….
•    OSS fundamentals, features, operations and maintenance.
•    Maintaining Agreed SLAs in service assurance and service delivery.
•    Communication with geographically and culturally diverse stakeholders.
•    Quick analytical and problem-solving skills, and willingness to learn.
 
Educational Level & Working Experience
•    Bachelor’s Degree of Engineering in Electronics and telecommunications
3 to 6 years of work experience in Submarine Cable Landing Station/Submarine cable NOC. Must have good communication skills in English.