Sherwin-Williams is Looking for Sr Officer Technical Service at NAVI MUMBAI Full Time

Sr. Officer – Technical Service – ( 23000AXV )

Description

POSITION SUMMARY:
Provides intermediate technical direction and assistance to customers regarding the use of the product lines and facilitates account management with sales. Responsibilities may include responding to complex questions and concerns, serving as an expert in a single technology or working with multiple application technologies, and assisting customers with improving operational quality and efficiency. The Technical Service Representative II is distinguished from the Technical Service Representative III by receiving general supervision, working with less advanced or complex technologies, and applying general quality and analytical tools.
 ESSENTIAL JOB FUNCTIONS:

• Responds to questions and concerns from the customer regarding product lines and general operations; operates under general supervision and involves complex situations that require basic project management to resolve situations.
• Provides technical direction and assistance to customers on the use of product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites.
• Serves as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality and efficiency; receives direction or guidance on complex issues. 
• Serves as a liaison with sales by interacting with line and management personnel, developing a complete understanding of needs and operations, and providing observations and leads to sales; receives direction from other personnel.
• Performs account management activities by facilitating new or recurring orders, developing relationships with management, and resolving problems in conjunction with sales personnel.
• May serve as a lead to lower-level technical service representatives or other staff, which includes prioritizing and assigning work and determining work direction. 
• Performs other duties as assigned.

EXPERIENCE REQUIREMENTS:

•  Five to Eight years of experience as a technical service representative.

 EDUCATIONAL REQUIREMENTS:

•  High school graduate or equivalent education and experience. Bachelor’s degree in Chemistry, Operations Management, or related field is preferred.

 JOB LOCATION:

• Mumbai, Maharashtra, India.

SKILL REQUIREMENTS: 

• Utilizing industry and product applications concepts and procedures.
• Understanding of advanced technical (lab, research, etc.) principles and practices.
• Applying expert principles and practices within an area or general principles and practices in multiple service areas.
• Providing technical guidance and advice to improve quality and efficiency.
• Working with line and management personnel.
• Communicating technical and operational concepts to facilitate sales.
• Providing technical customer service.
• Performing account management and sales activities.
• PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.
• Communicating with co-workers to provide and receive direction.

WELCOME TO SHERWIN-WILLIAMS
Sherwin-Williams is the largest paints and coatings company in the world. With $18 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide. Our 60,000 employees across the globe are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to launch and grow a career. Find yours and join us today.
At Sherwin-Williams, we’re proud of the company we keep — our family of loyal employees. To learn about our company and our culture go to Sherwin.com/careers.
Please note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies
Basic Qualification:
Please note you will need the existing right to work in the country you apply for. Sherwin-Williams is unable to sponsor work permits or visas.
Equal Opportunity:
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other consideration prohibited by law.
#LI-KS1

Primary Location : India-IN_Locations-NAVI MUMBAI

:

Work Locations :

Travel : Yes, 75 % of the Time

Job Posting : Jul 11, 2023

Schedule : Full-time

Respond By : Ongoing

: – US Dollar (USD)