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Assume responsibility for cash register and cash control to ensure that all amounts are correct
Print receipts for customers, reconcile billing problems, issue refunds, and answer questions related to the cost of services
Provide exemplary customer service while efficiently and professionally fielding phone calls to deliver a positive buyer experience
Proactively resolve and reconcile unpaid, declined, or outstanding service payments and document transactions in the dealership computer system
Interpret and articulate costs and fees to customers to ensure a thorough understanding of the amount owed
Assist with general front desk clerical duties such as managing office supply inventory, keeping the cashier window area clean, and patching callers through to the appropriate contacts
Greet customers with a smile, maintain a professional appearance, escalate customer complaints to the service advisor if needed
