The positions below are open for one of our MNC Client for Gurgoan Location.
Experience – Fresher
Salary – Negotiable, will discuss over call.
Qualification – BE/BTech/BSc in IT or MSC in IT.
Role: Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application.
We are dedicated to quality, using exceptional communication skills to keep our world-class systems running.
Can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Must have Skills : Service Desk Management,
SSI: Service Desk Voice Support NON SSI
Good to Have Skills :SSI: NON SSI
Job Requirements :
Key Responsibilities :
a: L1 Service Desk Call taking profile
b: Respond to the issues reported by customers predominantly through voice and emails, chat, etc
c: Identify, investigate, and diagnose the issue
d: Provide resolution to customer based on in-scope processes
e:Follows the incident life cycle as defined by process – log the incident – categorize and document – resolve or assign the incident to relevant assignment group .
f: Achieve client and client defined targets.
Technical Experience :
a: Incident management and usage of ticketing tools
b: Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
c: One to three years of experience
d: Minimum one year of experience in Service Desk domain supporting global customers
Professional Attributes :
a: Excellent verbal and written communication skills with email etiquette and customer service skills
b: 24×7 Support, mostly night shifts and rotation are ONLY as per project requirement
c: 5 days working per week with two weekly offs based on roster
Educational Qualification:
a: Bachelors degree Additional Info : Flexibility to work on weekends and Indian holidays
Requirementsa: L1 Service Desk Call taking profile
b: Respond to the issues reported by customers predominantly through voice and emails, chat, etc
c: Identify, investigate, and diagnose the issue
d: Provide resolution to customer based on in-scope processes
e:Follows the incident life cycle as defined by process – log the incident – categorize and document – resolve or assign the incident to relevant assignment group .
f: Achieve client and client defined targets
Benefits
Job Description Responsibilities of candidates include: • Inform customers about company’s products/services and offers • Manage inbound and outbound customer...
Apply For This JobJob Details Responsibilities: Outbound Calling II Sales II Lead Generation II Cold Calling • Inform customers about company’s products/services and...
Apply For This JobJob Description Job descriptionRole & responsibilitiesLead Generation & Research / Development of New Business Conduct research to identify new markets/leads...
Apply For This JobNo. AECS-1/JAD/B-20/2023/ Designation – Trained Graduate Teacher – Special Educator Number of Job Vacancies – 1 Essential Qualification Three years Bachelor’s Degree...
Apply For This JobDr. Ram Manohar Lohia Institute of Medical Sciences (RMLIMS) has Proclaimed the Latest Job Notification for various Posts. Postulants who...
Apply For This JobJob Details Responsibilites: Customer Care II Problem Solving • Managing incoming calls and customer service inquiries • Provide information about...
Apply For This Job