– Mapping the lending product journey and formulating strategies
– Guide the process analysts to drive efficiency in end to end journey processes
– Interface with business heads for driving and prioritizing changes/builds across multiple horizontal journeys
– Create a plan for the builds, ensure availability of resources and timely delivery
– Oversee the implementation conducted by the process analysts and provide support wherever required
– Project management from POC, design to delivery
– Drive the yearly budget and YOY reduction in total processing cost
– Manage multiple process analysts and develop a clear career and progression path and key success metrics for them
– Work with peers within the COE function to ensure innovation across end to end journey process
– Demonstrate expertise in getting industry benchmarks and suggest ways to match existing company practices with industry benchmarks
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