Sasa international Hiring for Customer Support Executive Job at Navi Mumbai Full Time

We are hiring for a reputed BPO Located in MIDC Industrial Area Navi Mumbai

Responsibilities Includes: –

• catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

• curating streamlined email and social media communication mediums for offers, updates and much more

• dealing with customer issues and churning out an easy-to-follow solution

• managing payment and delivery of customer orders

• helping customers choose the right product for their requirements and budget

• handling customer concerns and complaints in a timely manner

• informing customers of upcoming promotions or deals

• establishing a positive rapport with all clients and customers in person or via phone

• forming reports based on customer satisfaction statistics and helping their team to develop new skills

• fixing appointments based on the availability of customers and clients

• interacting with customers to ensure they have a desirable and shareable experience

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹13,000.00 – ₹18,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift