Log In
Sign Up
Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.
Now we just need you!
As a Associate Technical Project Manager on the System Performance Monitoring, you will The incumbent would be responsible for managing operations of the System Performance. Monitoring(SPM) Team in a specified shift across 24*7 environment. The incumbent would be responsible for consistent demonstration of his/her ability to flourish in a highly pressurized team environment whilst maintaining a flexible attitude and meticulous attention to detail to the work assigned.
The incumbent will spend 70% of the time on actual performance monitoring activities as a subject matter expert which will include the resolving processing failures, managing client escalations as well as execution of special projects. The other 30% of the time would be spent on managing SPM team daily operations to achieve Department’s SMART Targets and completion of SMART Projects.
What you’ll be doing…
-
Major Responsibilities:The major areas required of the incumbent to successfully perform in this position Technical Responsibilities· Manage the shift operations for the SPM team in the specified shift and resolve client issues or execute specific projects based on the business needs
-
Resolve processing failures and manage client escalations by actively working as a SPM team member for 70% of the time
-
Work with other functional areas in the organization to resolve extract creation, processing and decision upload related issues and implement solutions
-
Ensure audits/projects and productized activities are completed within the timelines specified
-
Prepare the agenda and represent SPM team in conference calls and other calls initiated by/for the SPM team
-
Compile and send Weekly, Monthly Reports and any other reports as required by the Organization
-
Proactively identify and escalate relevant issues to Manager – System Performance Monitoring
-
Any other work as required from time to time from the SPM functions
Team Management Responsibilities
-
Plan and schedule the work to ensure System Performance including system uptime, 8 am decision delivery etc. is maintained across all of IDeaS products in the specific shift
-
Plan and schedule the work to ensure client queries sent to [email protected] as well as client phone calls on the CARE support number are responded in a timely manner
· Mentoring and coaching of the team members along with good conflict management skills
-
Ensure appropriate leave approval is followed
-
Periodic performance monitoring and counseling of the team members against the set benchmarks
What you’ll bring to us…
-
Requirements: (Knowledge, Skills, Abilities, Competencies, Education & Experience)
-
BE/Computer Science/Science Graduate/equivalent with 7+ years of experience in software product support
-
Have staff supervisory experience
-
At least 4+ years of monitoring experience in IDeaS Revenue Management System products
-
Excellent trouble shooting and problem-solving skills
-
Excellent communication skills with the ability to communicate effectively with persons of various cultures and business levels
-
Excellent interpersonal and organizational skills
-
Ability to work pro-actively with minimal supervision
-
Ability to work under pressure and meet deadlines without compromising on quality
-
Proven written and verbal communication skills including the ability to review and write technical documents
-
Proficiency in networking fundamentals
-
1+ year in Senior Product Engineer – role
We Support Who You Are….
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
Additional Information:
To qualify, applicants must be legally authorized to work in the India, and should not require, now or in the future, sponsorship for employment visa status.
SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law. Also view the supplement EEO is the Law, and the notice Pay Transparency
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
Requisition ID: 20055915
External Company URL: https://ideas.com/
Post End Date: 7/22/2023
Position Type: Professional
