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Job Details
Education
12th Pass (Associate Degree)
English Level
Thoda English
Experience
Fresher
Gender
Female Only
Address
EN-62, EN BLOCK, EN Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091, India, Salt Lake, Kolkata, West Bengal – 700080
Job Description
Responsibilities of the candidates include:
• Manage a team of individuals working on telesales/customer support
• Resolve customer complaints brought to your attention
• Create policies and procedures
• Plan the training and standardization of service delivery
• Manage inbound and outbound customer calls in a timely manner
• Identify customers’ needs and wants, clarifying information whenever possible
• Conduct quality assurance surveys with customers and provide feedback to the team
• Gain comprehensive product knowledge to enhance customer support
• Maintain a pleasant working environment for your team
