Responsibilities: Team Management II Performance Improvement II Customer Satisfaction
• Lead a team of telecalling/customer service agents and executives
• Regularly evaluate team performance, identify gaps and plan training to improve performance and achieve desired results
• Resolve customer complaints and follow-up to check if an action has been taken
• Identify customers’ needs and wants, clarifying information whenever possible
• Gain comprehensive product knowledge to enhance team performance
• Create a supportive environment for the team to excel in
Education12th Pass (Associate Degree)English LevelThoda EnglishExperienceFresherGenderBothAddressPark St, Mullick Bazar, Park Street area, Kolkata, West Bengal, India, Park Street, Kolkata, West Bengal – 700080