reliable first Looking for Customer Service Executive Job in Pune Full Time

Org. Address – Pune
Qualification – 12th / degree in any stream
CTC – 169050/- Fixed
Both Can Apply
Below is Job Description:
Job Responsibilities
1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines .
10.Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship building and service
12. Follow all contact center policies, procedures, code of conduct and legislative requirements ”
Skills and Competencies
1. Good Communication
2. Basic computer knowledge
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset”

Education
10 + 2 / Graduation degree in any discipline

Experience
Fresher – 2 years

Laptop/PC / Smart phone mandatory(4GB RAM Required)
• Pune Location
• Work From Home
• Candidate should be from Pune.