Reliable First Adcon Private Limited Looking for Customer Care Executive Job in Nashik Full Time

Job Details

Job Description

Org. Address – Nasik – Jail Road
Qualification – 12th / degree in any stream
CTC – 169050/- Fixed
*FEMALE CANDIDATES ONLY*
Below is Job Description:
Job Responsibilities
1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines .
10.Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship building and service
12. Follow all contact centre policies, procedures, code of conduct and legislative requirements ”
Skills and Competencies
1. Good Communication
2. Basic computer knowledge
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mind-set

Education
10 + 2 / Graduation degree in any discipline

Experience
Fresher – 2 years

Laptop/PC / Smart phone mandatory(Minimum 4GB RAM Required)
• Nasik Location
• Work From Home
• Language- English
• Candidate should be from Nasik / Amravati / Nagpur / Wardha / Mumbai / Navi Mumbai within 100km radius from these cities.
• 2nd dose of Covid Vaccination should be completed.