Regalix Hiring for Customer Support Agent Job at Bangalore Full Time

Implementation Consultant

Experience: 0 to 5 years

Location: Bangalore

Salary: Based on Industry Standards

What if you had the chance to work with some of the most iconic brands of our generation?

What if your work helped drive real business outcomes for the clients that you work with?

At Regalix, we are on a mission to help some of the world’s leading technology companies achieve scale and success by providing them with tech-savvy marketing, customer success and sales specialists, who partner with our clients to help find solutions to complex business processes. With 2200+ employees spread across 6 countries in 4 continents, we are always on the lookout for smart individuals who believe in constant learning, are unafraid of experimentation and have an entrepreneurial growth mindset.

With our eyes set on the future, we are looking for an energetic, outcome-oriented Implementation Consultant to join our team of experts in Bangalore. As an Implementation Consultant, you will be working with one of the world’s largest Search Engine companies to support their clients and get more value from using them.

Read on to understand more about this opportunity.

Who are we looking for?

We are looking for an implementation consultant who can help advertisers improve returns on AdWords and Shopping via technical implementation and consultation.

You would be responsible for developing the right business practices, setting up campaigns and tracking tools, and providing project-related insights.

What kind of work will you be doing?

• Assist advertisers in code implementation/campaign setup

• Generate codes with the click of a button and use them appropriately

• Place outbound / receive inbound calls

• Developing and sustaining productive customer relationships

• Timely follow ups and schedule call backs to customers where necessary

• Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments / tasks

• Display expertise through understanding of products and processes

• Escalate problems/issues to the Supervisor / Technical Experts when warranted

• Meet the Implementation Rate, CSAT, QA and other key performance metrics

• Proactively communicate with advertisers and stakeholders

What you will need to succeed

• Excellent communication skills (verbal and written) • Analytical thinking

• Ability to multitask effectively

• Basic understanding of how a website works • How websites are structured at the backend • Flexible for any shift round the clock

• Exposure to basics of Digital Marketing and Web Technologies would be an added advantage • Knowledge on AdWords will be an added advantage

• Average call duration: 20- 30 minutes

• International calling experience is an added advantage

What’s in it for you

• We are a rapidly growing organization with opportunities across the globe

• We believe in continuous learning and encourage our teams to do so through training programs that are catered to personal and professional

development

• We are a people-first organization with policies and process that help you bring the best version of yourself into work

Why Regalix?

Regalix is an award-winning global revenue operations company partnering with marketing, customer success and sales leaders to help them drive growth, and customer delight at scale. Founded in San Mateo CA in 2005 and with offices in Europe, USA and Asia, Regalix has helped over 150+ iconic Fortune 500 brands including Google, Meta, Amazon unlock opportunities and business possibilities at scale.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, because we know that diversity strengthens perspective which is instrumental in growth. If you share our values and our enthusiasm, you will find a home at Regalix.

Come be a part of an organization that fosters innovation, creativity, collaboration with an outstanding team and the dynamic work culture is the cherry on top.

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹300,000.00 – ₹450,000.00 per year

Benefits:

• Commuter assistance

Schedule:

• Flexible shift
• Monday to Friday
• Night shift
• Rotational shift

Supplemental pay types:

• Shift allowance

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• international Voice Process-Customer service (Preferred)
• total work in international Voice Process- (Preferred)

Application Deadline: 14/03/2023