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Job Details
● Clearly communicate with customers to design and implement complex technical solutions
● Work independently with our customers’ teams on post-sales technical issues which may involve complex data/log analysis from distributed network and examination of the customer’s infrastructure
● Work closely with and coordinate problem resolution through cross-functional teams
● Assume a technical account management role for designated named accounts or strategic customers by analyzing existing technical issues and proposing solutions for the customer
● Manage custom support of special high-profile network events
● Become a Subject Matter Expert (SME) for multiple products/services and/or internet technologies
Job Description
