Log In
Sign Up
Job Description
Key Responsibilities: & Roles:
Handle Queries and Concern of customers on email and call
Followup with respective department for closure of queries and concerns of customers.
Conflict Resolution – Quickly and effectively resolve customer issues
Problem Solving Skills – To assess the situation of customer query and rapidly provide right resolutions
Communication Skills – Relies on both Written and Verbal communication
Review and Resolve Escalation – Managing Escalations requires significant customer service skills and diplomacy to ensure that customer is satisfied
End to End customer relation TAT monitoring
Education & Experience:
Bachelor’s degree from any stream
Min 1 years’ Experience in relevant job
Fluent in written and spoken English
A fast learner who can work with set targets
Knowledge of basic excels
Must be time flexible to work in shifts
