Responsibilites: Customer Care II Problem Solving
• Managing incoming calls and customer service inquiries
• Provide information about products and services, take/cancel orders, and record details of complaints
• Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken
• Follow up to ensure that appropriate actions are taken on customer requests
• Refer unresolved customer grievances or special requests to designated departments for further investigation
Scale of Pay (Rs.) (with IDA Pattern) 20000 – 3%. Reservation: UR – 4, EWS – 1, OBC – 4,...
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