The educational qualification of Service Desk Analyst shall be graduate in any stream.
Experienced candidate in IT with1 year will be an added advantage
Should be good in communication in both English & Hindi. Knowledge of additional language will be an added advantage.
Candidate need to be aware of basic Desktop operations & minimal troubleshooting skills of PC and standard applications.
Should be knowledgeable with Operating systems.
Must possess good communication skills and should be able to escalate issues or technical problems as instructed.
Analyst shall have good conduct and behavior and gain customer confidence.
Adhere to the processes defined and procedures.
Understanding and adhering to Service Desk processes.
Proactive and good listener.
Ability to understand and follow the process defined.
Ability to build long lasting professional relationships with internal management team and client management team.
Ensure Customer Satisfaction.
Main responsibility of Service Desk analyst is to provide the telephonic support for Retail IT.
The specific responsibilities of Retail Service Desk L0 support Team are given below:
Attend Phone calls, monitor Retail Service Desk Email Account, Web based service requests
Register all reported issues in Service Desk tool and provide ticket number to user.