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Top 5 things you will do in your role:
Client Servicing: Leading the client relationship and managing expectations and deliverables. Identify client’s communication needs through all channels guide the client on how these channels should work together to create an integrated partnership . Inputting into measurable business impact of our clients / real-time impact
Project Management: Ability to lead and execute various client projects end-to-end with support from internal team members
Team Management: Ability to lead and manage multiple teams on various accounts smoothly ensuring healthy communication and work allocation. Drive organizational culture, values & and vision of creating excellent products across the team
Planning: Lead planning on various accounts when it comes to campaign engagements and new business pitches. Build a strong succession / second line of your team
Account Operations: Ensuring smooth functioning of the account internally to help meet all. deliverables including coordination with key stakeholders. In-depth understanding of the scope of work, the monetisation of key elements in the delivery process.
Top 5 Things you need to have for this role:
Communication Skills: Comfort and confidence in dealing with internal and external stakeholders
Team Management Skills: Ability and inclination to work with multiple people teams and ensure efficient knowledge transfer and mentoring
Domain Knowledge: Have ample knowledge and interest in the digital domain we are working in to suggest best practices to clients and team members alike
Attitude: Have an open attitude to work with people from different walks of life and a willingness to learn and use those learnings in your everyday work
Problem Solving: A creative problem-solving mindset to tackle everyday challenges on the accounts,
