Protouch Services Hiring for Quality Analyst ( Call Quality Checks ) Job at Gurgaon Full Time

• Bachelor’s degree. * Minimum 2 years of experience in Edtech sales or in Quality Auditing. * Detail-oriented, solution-driven, growth-minded and results-oriented

• Audit pre-recorded calls along with cross-checking the end-to-end details based on parameters. * Analyze the quality process and procedure to ensure it meets customer requirements. * Ensuring that the agents follow guidelines to meet high call quality standards. * Train and perform quality checks on mock calls for freshers to improve performance. * Providing periodic feedback to advisors and to their reporting manager for the scope of improvement. * To identify gaps and rectify them by sharing feedback and conducting refresher sessions with agents to improve the quality of calls. * Closely monitoring quality parameters as per needs and sharing ideas to improve quality standards.

Job Type: Full-time

Salary: ₹25,000.00 – ₹30,000.00 per month

Benefits:

• Health insurance
• Internet reimbursement

Schedule:

• Day shift

Ability to commute/relocate:

• Udyog Vihar, Phase 1, Gurgaon – 122002, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 9289046855