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Job Description
- Dear All,We have an urgent opening for Software Support Engineer in our organisation, if interested please share the updated CV at hidden_email or Whats up #hidden_mobile (Strictly No Calls)JD for Software Support EngineerRole: – Software Support
- Providing customer technical and software support for core business applications
- Working with customer requests and tickets that require multitasking and escalation to the appropriate staff member
- Administer applications to achieve availability defined in the SLA, escalating incidents when appropriate.
- Exercising a good understanding of business processes and application usage to meet operational goals
- Participating in release management activities and transition to operational support
- Maintaining consistent communication with business stakeholders through the incident and problem resolution processes
- Performing maintenance, and support tasks including system monitoring, patching and upgrading
- Diffuse client problems through effective listening skills, positive action, information gathering and/or ticket escalation
- Experience in Software Documentations like SRS, FRS, Technical Specifications, and Use Cases etc.
- Application & Technical: – Ability to work with Stakeholders associated with Technology/Operations teams to understand application functions and related downstream.
- Database Skills like SQL, My-Sql, Procedures/Functions, Writing Queries and resolve database issues.
- 0-2 years experience in application & database support, analyzing functional specifications, documenting and developing technical specifications.
- Bachelors degree BSC. IT/ Computer science or a related field of study
- UG :Any Graduate
- PG :Any Postgraduate
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