Experience in an Operational / Service Management role
6 or above years of proven experience Incident or Problem role
Very good problem-solving and logical thinking.
Team player
Process-oriented
Excellent English language skills (verbal and written)
Good presentation skills with ability to present material clearly and concisely
ITIL V3 Foundation certificate or higher
Basic technical knowledge and experience working with Operating systems management, LAN and WAN networking technologies, Web Technologies, Firewall and Security products
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