Resolve all the calls escalated by the L1 .
Provide a detailed RCA analysis for all the critical calls with solution engineering details
To do repeat call analysis and provide permanent solutions.
Build site specific knowledgebase and SOP documentations
To ensure all the desktops and laptops are covered with Latest Anti-Virus DAT & relevant security patches
as per security guidelines
Ensure all the desktop Mapping with Inventory is up to date and no deviations in the naming conventions.
To update relevant documents whenever a change is observed, follow with the Change control process.
Participation in IT/Infosec audit related activities which will be as per audit standards
Being alert on severity calls and providing accurate information as per the defined templates.
Job Details Office clean karne ke liye candidate chahiye jo: • Office clean karna • Tea/ coffee serve karna •...
Apply For This JobJob Details Responsibilities of candidates includes: • manage filing documentation • other office work related to the business • Knowledge...
Apply For This JobLooking for 2021-2023 passed-out candidates.Job Description Conduct research into the feasibility, design, operation, and performance of mechanisms, components, and systems...
Apply For This JobThe role: We are looking for a Data Engineer to join our Data Tribe in Hyderabad, India. This role follows...
Apply For This JobJob Details Job Description Responsibilities: Inbound/Outbound Calls II Good Communication • Inform customers about the company’s products/services and offers •...
Apply For This JobJob Details Responsibilities: Inbound Calls II Customer Support • Inform customers about the company’s products/services and offers • Manage inbound...
Apply For This Job