The role: We are looking for an Operations Manager to join our busy and dynamic team based in our Hyderabad office.
Why we need you
You will be responsible for maintaining service levels, monitoring and reporting on team performance, as well as conducting all facets of people management. We’ll expect you to use motivation as a key driver to ensure performance is achieved in all KPI areas whilst maintaining a high level of morale at all times. In addition, you will also be required to provide ad-hoc project support when needed. You will work on a variety of day, night and swing shifts.
Who we’re looking for?
We are looking for an Operations Manager, who would monitor and act upon an operational activity (volumes, key performance indicators/metrics, performance plans, trends, etc) and perform regular reports, and analyze upon agent performance output and quality. Preparing and conducting team and one-to-one meetings, mentoring and side-by-side coaching, quality reviews, performance appraisals, recruitment selection and reward/recognition initiatives etc.
A person who will act as the focal point for inter-departmental queries demonstrating an ability to communicate and empathize with customers directly, thereby assisting with the development of the team. You will be planning and using strategies that ensure high performance and change management.
We expect you to have previous people management experience in contact centre and/or gaming as well as experience in inspiring change at different levels. You will demonstrate decision-making skills and can think on your feet and motivate staff. You will be a leader in a multi-cultural environment and will have a proven record in implementing motivational programs. A person with a strong ability to analyse and review team performance as well as to communicate expectations and instructions clearly. You should be able to work in a high-volume environment, and have outstanding planning and organizational skills. Ability to understand in-depth internal procedures and policies in a multi-channel support environment. We are an omnichannel support function so knowledge and experience of using support channels like email, live chat and live messenger will be a distinct advantage.
As the ideal candidate, you will have:
Educational background/degree in a related field will be an advantage as well as knowledge of: online and/or brick-and-mortar Poker, Casino or Sportsbook products or back-office operations, international document verification, KYC and AML/CFT framework and procedures, and online social gaming industry. Proficiency in any additional languages.
WHAT’S IN IT FOR YOU?
Our experience-based salaries are competitive.
Your package will include:
Discretionary annual performance bonus
30 days paid leave
Annual allowance for health and dental services
The option to join our company pension scheme
A personal interest allowance to let you learn something new or pursue a hobby
Looking to extend your family? You will receive a cash gift of 34,000 INR for your new addition whilst working for us
26 weeks Maternity leave at 100% pay & 4 weeks secondary leave pay (paternity) at 100% pay
External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning “Power Hours” every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career.
About the Group
PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.
We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.
We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: ******@flutterint.com
Please note we cannot accept general applications; this inbox is just for providing support to those who need it.
Want a seat at the table? Apply now!
We will aim to respond to you as soon as possible. If you’re the right fit for the role, you will be invited to a phone/zoom interview.
Find your passion with PokerStars.
Job Details Dish aur bartan wash karne ke liye person chahiye. Job Description...
Apply For This JobJob Details Security ka kaam karna hai • Register main Entries create karna • Shift ke time pe alert aur...
Apply For This JobJob Description Job Summary Eaton Corporation s Life Safety business in Electrical Sector EMEA has an opening for a Sr,...
Apply For This JobPEOPLESOFT DEVELOPER Responsible for creating, modifying, and maintaining application engine programs, components, and interfaces within the PeopleSoft software suite. This...
Apply For This JobCORE JOB RESPONSIBILITIES...
Apply For This JobJob Details Education 10th or Below 10th (High School) English Level Thoda English Experience Fresher Gender Male Only Address Gurudawara Road,...
Apply For This Job