PocketATM
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
About The Role:
PocketATM is looking for highly motivated individuals to manage calls from customers. If you love setting a vision, pushing projects forward to deliver timely and effective results, and solving problems in a detailed manner.
On our Customer Support team, we focus on providing a seamless experience to our customers in usage of the PocketATM platform, along with attaining and solving customer grievances.
Job Responsibilities:
- Should have excellent communication skills- English
- Working on designing the customer service process and overseeing the same to suggest modifications, as and when required.
- Resolving customer complaints brought to the attention of the team.
- Designing and conducting quality assurance surveys with customers and providing feedback to the management.
- Possessing excellent product knowledge to enhance customer support.
- Candidate should be Flexible for Shift
- 6 Days working
- Fresher & Experience both can apply
- Customer orientation
- Work from office
- 6 Months Contract role
- 9 Hour of the Day, 8 hrs work and 1 Hour Break
- Full Salary during training
- Inbound and outbound Process
- Immediate Joiners
Eligibility Criteria:
- Any Graduate from any stream.
- Bachelor’s degree preferred.
- A strong problem-solver with experience to drive decisions
Preferred skill:
- Team player and quick learner
- Good Communication- Verbal and Non-Verbal skills
- Multi-Tasking
- Good Team Player
- Self-motivated individual that works well independently and enthusiastically
Job Type: Full-time
Salary: ₹15,734.00 – ₹27,441.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- Hindi (Preferred)
- English (Preferred)