Petpooja is Looking for Technical Support Engineer Voice Process Full Time

We are looking for People in following profile:

Designation: Technical Support Executive(Voice software support)

Experience: 6 Months – 5 Years

Location: Chennai, Kolkata, Ludhiana, Raipur, Nasik, Kochi

Responsibilities:

• Research and identify solutions to software and hardware issues. (Basic)
• Diagnose and troubleshoot technical issues, including account setup and network configuration. (Basic)
• Ask customers targeted questions to quickly understand the root of the problem
• Talk to clients through a series of actions, via phone, until theyve solved a technical & Product issues. (Inbound and Outbound process)
• Hands-on experience with Windows/Linux/Mac OS environments.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications.
• Ability to provide step-by-step technical help, both written and verbal.
• Good English skills (spoken).
• Must have Laptop & Vehicle.
• Knows regional language and Ready to travel if needed
• Ability to work flexible shifts, WO’s, and ready to work on Indian National holidays and adapt to changing work schedules.

Please share resume on [email protected]