PERSONAL NETWORK Hiring For MNC Client of Personal Network is Looking for Technical Support / Service Desk / IT HelpDesk Opportunity in Pune Full Time

Job Description

OPPORTUNITIES NEVER KNOCK TWICE ……Grab the opportunity WITH TOP MNC before it gets too late with your choice of Salary, Shifts, Process.CONTACT PERSON : UmaContact No : hidden_mobile/hidden_mobile E- Mail id :hidden_emailCLIENT : Fortune 500 MNC IN PUNEPOST : IT HELP DESK / Service Desk / Service DeliveryQUALIFICATION : Any Graduates / Post graduatesEXPERIENCE : 1– 8 YearsSHIFT : US Shift / 24/7 ShiftsCAB : yesWORK LOCATION :PuneJOB DescriptionManage a high volume of inbound and outbound customer phone calls, emails, chats, and ordersAbility to troubleshoot and fix Hardware/ Networking/OS related queries over the phoneAbility to provide solutions to customers that may involve selling the customer a product or service to fix the issue Must possess the zeal to demonstrate Customer First culture in every interaction Individuals who do well in this role at our Client , usually possess:Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issuesMust have good typing skills High level demonstration of Interpersonal & communication skills, with multiple internal and external stakeholdersShould have excellent Customer Relationship Management skills, Email/Chat Etiquettes, and good time management skills Must be open to working in rotational shiftsCONTACT PERSON : UmaContact No : hidden_mobile / hidden_mobile E- Mail id : hidden_email“ BEST WISHES – TEAM PERSANAL NETWORKS “