Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers and clients needs. Whether you have family commitments or you re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager,and your request will be reviewed subject to business needs.
Hybrid Working
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager.
Introduction:
As a Barclays Customer Service Representative in our Care Department, you will be delivering the highest standards of customer service and creating exceptional experiences by actively listening and establishing rapport with our customers. Customers are at the forefront of everything we do and ensuring customers concerns are addressed is vital to the success of Barclays. We re driving change to be the digital leader in the market, which means our customer service teams are more important than ever.
What will you be doing
o You will be receiving inbound phone calls from customers and service their needs effectively and efficiently
Understanding and analyzing customer needs
Listening actively and establishing rapport with our customers
Adhering to compliance regulations and security policies
What we re looking for:
Effective communication, including questioning skills.
Ability to work independently or as part of a team.
Achieving high standards and delivering results with accuracy and attention to detail.
MS Office Applications
Ability to comprehend given set of instructions and the same for day to day transaction processing
Skills that will help you in the role:
Under-Graduate/Graduate/Post-Graduate in any discipline (Fresher s applicable however preferably Graduate Fresher)
Fresher/6+ months of experience in customer service/call center experience
Excellent oral communications skills and written skills
Focus on the customer and a positive, professional attitude
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