Roles & Responsibilities :
● Responsible to convert the inbound leads and outbound leads ( Medical, Non-Medical or NGO Leads)
● Responsible to achieve daily, weekly & monthly set targets
● Ability to make 40 – 50 calls or more in a day
● Respond, manage & resolve end to end customer queries of inbound and outbound
● Communicate and increase the participation of the customer to fundraise on the platform
● Communicate with customers through series of actions ( either via phone calls, email or chats)
● Develop long-lasting relationships with the customers that exceed the company and customer experience
● Follow SOPs and adapt new processes
● Collaborating with multiple teams, understanding the process and seamless integrating sales & customer service
Basic Qualification :
● Bachelor’s Degree or Post Graduate Degree in any discipline
● 1 or 2 years of experience as a sales executive, customer service executive, or operations associate
● Experience in handling customer calls
● Experience working on CRM’s
Desired Skills
● Impeccable written & oral communication skills in English & Local Language
● Target oriented & hunger for personal growth and overall development
● Strong organizational and interpersonal skills
● Should have worked in a team environment
● Ability to convince & convert customers
● Ability to multitask
● Excellent time management skills
● Basic Knowledge of Microsoft tools
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