Job Description
Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products and related implementation services. Maximize the customers’ use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers.
Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer’s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions. Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management. Conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Execute Project Management principles – managing contract cost, resources and scheduling, scope and risk management. Identify and submit delivery leads for new opportunities and contract renewals. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process and delivery tools with complex contracts. May take a project lead role. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization.
7-10 years Enterprise implementation experience, IT Service management, Project management or Account Management experience and/or Advanced Educational degree. Project Management or Service Management certification is desirable – ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industry or product(s). Ability to effectively communicate and engage with senior executives. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable.
Responsibilities
Should be having experience of implementing eBS R12.2 and Fusion CEMLI Development
Should have worked on the Support and Annuity customers
Must have written complex business logics and calculations
Need to contribute and manage in various streams of technical development like integration , data migration, reporting etc.
10+ years of industry experience in Oracle ERP
Work experience in production support environment
Interface with the customer representatives as and when needed
Supervise all system administration, design, maintenance, and data modification functions for applications at customer places such as:
Oversee the technical development process
Good knowledge of Integrations with other 3rd Party Systems
Support other ASE tech developers in new component development
Lead efforts in maintaining optimal system performance and functionality and develop & implement improvement opportunities to increase effectiveness
Provide adequate communication to management on weekly basis for customers
Enhance and support automation activities utilizing existing technical capabilities
Assist and provide technical support on issues to team, to ensure proper root cause analysis and quick remediation
Provide guidance and support to the team on Peoplesoft as well and be the technical subject matter expert
Willing to travel to the customer’s locations within India
Your people responsibilities include
Building a quality culture
Lead by example
Ability to work closely with users and provide a high level of customer service in a friendly, professional manner
Strong analytical abilities and creative problem solving
Excellent communication skills across cultures in English
Integrity and a positive attitude
Reliability and being a cooperative team player, consideration and respect for others
Tact, patience, and the ability to handle stressful situations with aplomb
High flexibility and commitment to personal goals and directions
About Us
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
Graduate – Fresher Male/Female both can apply Job Type: Fresher Schedule: Day shift Ability to commute/relocate: Navi Mumbai – 410210,...
Apply For This JobLooking for 2021-2023 passed out candidates Mechanical Engineer- • Execute Preventive maintenance jobs across the plant • Carry out Break-down...
Apply For This JobJob Description – Import/Export Operation of scientific and Laboratory equipment – Shipping/documents Management – Handle Sales and dealers net work...
Apply For This JobJob Discription Job Number 23100222 Job Category Rooms & Guest Services Operations Location JW Marriott Hotel Kolkata, 4A, J.B.S....
Apply For This JobAbout Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over...
Apply For This JobJob Details Education Graduate (Bachelor Degree) English Level Good English Experience Fresher Gender Both Address HSR Layout, Bengaluru, Karnataka, India, Karnataka...
Apply For This Job