Job Description
Basic:
4 Years Bachelor’s degree in Engineering or Computer science.
4 to 6 years of IT Infra support experience.
Remote IT infrastructure support experience.
Good communication skills.
Preferred:
Minimum 2 years of experience in SAN administration on one or more products like DELL EMC, HP 3PAR, NetApp ONTAP, IBM etc.
Good understanding of SAN architecture.
Good understanding of Windows and Linux operating systems.
Work experience in one or more Infrastructure monitoring tools like Nimsoft/Zabbix/SCOM.
ITIL Foundation Certification
Expectations:
Expected to work in shifts covering adequate overlap with US time zones.
24 X 7 On-Call Support.
Flexible to learn & support different technologies as needed.
Good communication skills.
Responsibilities
Responsibilities:
Day to day Storage support activities involving–
P1, P2 & P3 incident handling and troubleshooting.
Manage LUN sizing, storage pools and volume configuration activities.
Manage fiber channel switch and zoning.
Perform daily health checks and keep track on performance of storage arrays.
Perform maintenance activities like firmware upgrades, log collection etc.
Assist onsite team in replacing faulty hardware and maintenance activities.
Storage capacity management and planning.
Identify and document SOPs whenever required.
SAN array monitoring and advanced troubleshooting.
Assist System administrators with LUN provisioning on target devices (Windows and Linux).
Perform activities related to install, configure and managing SAN devices and fiber switches.
Administer Brocade director FC switches as well as blade chassis FC devices.
Execute FC zoning for development and production storage volumes.
Develop and maintain records for entire storage as well as FC systems.
Basic Qualifications
At least 6 years total combined related work experience and completed higher education, including:
At least 1 year system administration and/or system engineering work experience
At least 5 years additional work experience directly related to the duties of the job and/or completed higher education, including:
Bachelor’s degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or related field, or equivalent relevant work experience
Preferred Qualifications Expectations
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