Job Description
JOB SUMMARY
An Implementation Consultant – Food & Beverage Systems is specifically responsible for the installation, education and project management for the Oracle Hospitality Food & Beverage solutions and its associated interfaces.
KNOWLEDGE, SKILLS & ABILITIES
Credentials and Experience:
Essential:
Previous experience with the Oracle Hospitality Simphony Point-of-Sale or similar F&B Point-of-Sale software products.
Tertiary qualification in a Technical or Hospitality Management field
Knowledge of manual Food & Beverage procedures.
Familiarity with relational database management systems such as Oracle 12c Database Server is preferred.
Good working knowledge of TCP/IP networks, PC’s and troubleshooting techniques.
Good knowledge of Hardware – Workstations, Printers and any peripherals.
Professional Skills:
Analytical problem solving skills.
Project Management skills.
Strong presentation and interpersonal skills.
Superior communication skills, written and verbal.
Fluency in English.
Abilities:
Ability & credibility to work effectively with the client at all levels of the organization.
Proven ability to work unsupervised or as a team member of both the local office team and wider company teams.
Creative thinking abilities so experiences and knowledge may be used to create new ideas and think ‘outside the box’.
A self-starter with initiative, drive and strong desire to succeed.
Ability to work under stress.
Flexibility with people, time and shifts.
SPECIAL REQUIREMENTS
Able to work overtime and public holidays as requested.
Able to work in shifts.
Responsibilities
DUTIES & RESPONSIBILITIES:
Install and configure the Oracle Hospitality F&B product suite.
Train the application software with a demonstrated understanding of current food & beverage management techniques.
Hardware – Workstations, Printers and any peripherals.
Impart specific knowledge related to restaurant operating procedures.
Be familiar with and adhere to the latest training and installation standards and procedures.
Work with the My Oracle Support global support system and Support organization on escalating client issues.
Work with the customer and the broader Oracle Hospitality F&B team to ensure service level requirements are exceeded.
Necessary technical skills; Active participation in online education and product training courses; Participate in quality assurance of new product and/or version release software when required.
Submit timely and accurate project status and other required reporting via current communication method.
About Us
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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