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Job Description
About Oracle Advanced Customer Services
Who better to support Oracle…than Oracle? https://www.oracle.com/support/advanced-customer-services/
With over 20 years of providing dedicated support to more than 6,000 companies in 100 different countries, services are designed to meet the ever-evolving needs of our customers. By working with them to understand their unique requirements and business goals, Advanced Customer Services helps them embrace the right technology to shape their future and achieve more.
When business continuity is crucial and you need mission-critical support, Oracle Advanced Customer Services offers proactive guidance and preventative services delivered by a dedicated support team. This mission-critical support is to drive high availability across the entire Oracle IT stack—from applications, middleware, and database to servers, storage, and network devices.
Oracle Advanced Customer Services, delivers the high availability and mission-critical support businesses demands. A team of Advanced Support Engineers work closely with customers, both onsite and remotely, to provide 24/7 personalized support. The team combines the knowledge of customer environment and expertise from Oracle Support and Product Development, to help resolve critical issues.
Advanced Customer Services-Oracle SAAS – Fusion HCM Technical Analyst
Position Overview:
We are looking for Oracle Fusion SCM (OM & Mfg)Functional Consultant with Overall 7 to 15 years of IT experience with at least 5 years of Fusion experience and remaining years of SCM domain experience in Oracle EBS. The selected candidates should be able to relocate to any one of the work locations (Bangalore, Hyderabad, Gurgaon) for forthcoming projects if selected, should also be willing work in shifts if required, our customers are spread across various countries.
Behavioral Skills (Required)
• Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.
• Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations
• Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what the cause is and what the symptom is.
• Good organizational skills. Able to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan.
• Ability to persevere in the face of obstacles and ensure customer’s success.
• Self starter, works well unsupervised or with limited supervision.
• Detail Oriented (Process orientation preferred)
Technical & Analytical Skills (Required)
• Well-developed troubleshooting skills, ability to analyze details and synthesize “big picture”, frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process.
• Detailed Functional and technical knowledge of more than one modules in any of the following Oracle Supply Chain Application Suites – Oracle EBusiness Suite
Desired Functional Skills:
This position is for supporting Fusion Applications, particularly under the Supply Chain Management (Product Information Management, Order Management / Distributed Order Orchestration, Logistics, and Cost Management), Mfg Modules and the Procurement pillars (Purchasing, Self-Service Procurement, Sourcing, Supplier Model, and Supplier Portal).
• Complete tasks efficiently and in a timely manner, Effectively communicate and drive project deliverables
• Interact with the project team members responsible for developing reports, interfaces, data conversion programs, and application extensions
• Provide status and issue reports to the Project Manager/Client on a regular basis
• Basic Knowledge of Oracle Fusion Finance modules is preferred
• Support clients with the execution of test scripts
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Position is for a Support Analyst with a background in Oracle SAAS Suite of products
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Responsible for customer production support, tracking-incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
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The key skills put to use on a daily basis are – high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
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It an opportunity to work with Cloud and On Premise customers. This work includes:
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Work directly with Customers for
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Advising on complex use of Oracle products
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Resolving highly complex and mission-critical issues
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Serve as Situation Manager on highly sensitive issues
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Formal mentoring for promoting the technical and professional development of others
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Creation/review of Knowledge Articles
Qualifications: Any professional qualification (BE/ B Tech/MCA/ MSc (Comp Science)).
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Must have Skills
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8+ Years Lead Position with 4 + Years in Fusion SCM /Mfg and EBS SCM/ Mfg Experience
Responsibilities
Job Responsibilities:
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The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are – high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
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Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios
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Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
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Work with users to trouble shoot and resolve issues, answers business questions, provides data analysis
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Should be able to understand business process flow and perform functional testing as per business requirement with appropriate test scripts
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Conduct training and knowledge sharing sessions
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Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.
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Should have knowledge of localizations
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Knowledge on Security setup would an added advantage.
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Must have very good communication skills , Must be a team player, willing to learn new technologies
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Must work in rotational shifts INCLUDING night shifts
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Experience and Expertise in the following areas is seen as an advantage:
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XML
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Java, J2EE and Oracle ADF
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SOA and Web Services
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PL/SQL, Forms , Reports , Unix Shell Scripts
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Discoverer , Workflow, BI Publisher / OTBI Reports
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Java / JSP
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Web ADI ,OAF , ADF
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PaaS Integrations, OIC, SOA, Web Services
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Javascript, jQuery, KnockoutJS, NodeJS , HTML, CSS, python
Others
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Exhibit effective analytical skills & organizational skills
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Good command over spoken & written English
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Interact directly with customers and follows through on all assignments and takes ownership of customer issues
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Seeks innovative ways to improve the process of delivering solutions to customers
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Strong written and verbal English communication skills; multi-lingual a plus
Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
About Us
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
