Roles and Responsibilities :
-Identify and assess customers’ needs to achieve satisfaction.
-Build sustainable relationships and trust with customer accounts through open and interactive Communication.
-Provide accurate, valid, and complete information by using the right methods/tools.
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits
-Conduct follow-ups to ensure complete resolution of issues.
-Keep records of customer interactions and process customer accounts.
-Follow communication procedures, guidelines, and policies.
-Take the extra mile to engage customers.
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