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Company Profile
Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world’s premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.
Position Summary
Purpose
The position of Manager, SSR Survey – Africa exists for the purpose of supporting the Snr Manager, SSR Survey Survey & Positioning Solutions in oversight of the business unit’s international operations, helping to ensure key operational, strategic, and financial objectives for the business are achieved.
Duties & Responsibilities
This position will report to the Snr Manager, SSR Survey Survey & Positioning Solutions and work with matrixed functions to organize effective and efficient international sales and performance excellence.
The Survey Manager, will maintain a keen understanding of the company’s international needs as well as the cultural, political and operational challenges of their regional market(s) and available opportunities.
This role requires significant contribution in a range of subjects such as operations and business management, legal, and corporate integration conversations, and to be a great communicator to partners and internal teams to drive channel revenue.
This position drives global consistency and collaboration, identifying systemic issues, working with functional leads to determine ways to improve performance, and tracking these through to full implementation.
Demonstrated safety and quality leadership and promotion of company values is a critical component of this position.
The position will also work in concert with key Oceaneering leaders in other US and International locations to coordinate large-scale project work and facilitate resource sharing.
Essential Duties and Responsibilities include the following.Other duties may be assigned.
For all Region functions, provide survey technology focused direction, oversight and support towards commercial, contracting, service excellence, technical assurance and data management.
Management and Leadership
• Serve a leadership role in Survey Service’s continued growth and success – Demonstrate visible safety leadership at all times
• Comply with company safety rules and training, conduct operations safely – report and drive prevention/mitigation of any unsafe conditions or practices
• Support weekly/monthly/quarterly discussions and business reviews with the operations organization, identifying and analyzing trends
- Develop and implement metrics to monitor productivity, revenue performance and ensure service level metrics are proactively monitored to enable early warning of potential issues.
- Policy and process development in supporting continuous improvement of region’s business and operations management
- Develop dynamic capacity planning and internal support structure to enable the operations function to meet and grow client delivery expectations.
- Create reports and analysis data for trends that indicate problems to address or opportunities to investigate.
• Manage, coach, and mentor multiple teams, with varied operational focus
Support and Service Excellence
- Oversee quality assurance in active management of segment operations, inclusive of planning, budgeting, customer interaction, 3rd party contracts, procurement and revenue collection
• Actively supports Survey Service’s quality and continuous improvement efforts to ensure that business and technical practices remain highly competitive
• Lead high-value proposal submittals, legal agreement negotiations and the execution of complex deals
- Manage and improve the processes and systems necessary to roll-up consistent global reporting.
- Work closely with other internal customers to understand current and future business needs.
- Share best practices and collaborate with Operations, Finance and Sales Operations teams across the company
P&L
• Supports the compilation and successful execution of Survey Service’s annual operating plan
• Serves as a significant contributer in monthly delivery of business performance capture and forecast presentation
• Assists in the planning of business strategies associated with revenue and execution enablement and improvement
• Work with company-wide regional management and operations teams, to improve and execute business development in their region of focus
Sales and Business Development
• Identify new prospects and generate new opportunities, devise and assist execution of enablement plans
• Maintain a high level of customer and peer communications, and industry engagement
• Collaborates within the Oceaneering organization for opportunity development across business lines and best use of company resourcing
• Attend meetings in clients’ offices and give company presentations, and attend trade shows as needed
• Completion of domestic and international travel in support of customer engagement and on-site visits
Metrics/ KPIs
- Monitor and intervene on functional KPI’s that support the safety, quality, cost, customer service, delivery and people objectives.
- Ensure that the metrics are used to drive the right focus and behaviors within the business
- Communicate the critical metrics and KPIs to staff and make them visible and transparent at all times
Supervisory Responsibilities
This position has supervisory responsibilities.
Qualifications
Qualifications
REQUIRED
MSc or BSc in survey engineering, hydrographic surveying, electrical engineering, or geomatics.
Fifteen to twenty years progressively responsible experience in offshore survey operations, survey project management, technical support and business unit management in Africa region.
Functional and broad knowledge of survey systems and their applications.
Proficient in standard business software (MS Office etc), drafting and GIS software (AutoCAD, ArcGIS, TerraModel). Working knowledge of business administration software (SAP, PeopleSoft).
Working knowledge of ISO certification and standard QA / QC processes.
PMP Certification required.
DESIRED
Proficient language skills for target company business area(s).
Previous work experience (with residency) overseas, serving in a management role.
Qualifications or relevant experience within the areas of business, economics or international relations
Strong presentation skills and the ability to articulate complex concepts to cross functional audiences
Demonstrated track record of driving emerging/disruptive technologies
Knowledge, Skills, Abilities, and Other Characteristics
Planning and Organizing/ Human Resource Management/ Developing Others/ Decision Making/ Results Orientation:
§ Ability to make objective decisions timely and effectively
§ Skill to recognize when decisions or information should be referred to a higher authority
§ Monitor customer needs and preferences to determine focus of sales efforts
§ Skill to effectively manage time and organize information to meet sales goals needs and desired outcomes
§ Provides/ develops appropriate documentation to track sales performance
§ Ability to design and/or conduct training for an appropriate audience
Health and Safety/ Technology/ Stress Management/ Thoroughness/ Analytical Thinking/ Forward Thinking:
§ Knowledge of principles, practices and methods of safety and health as it relates to employees and the public
§ Skill to work effectively under pressure
§ Ability to use various information technology systems required for successful job performance
§ Weighs the costs, benefits, risks, implications, and chances for success, when making a decision
§ Weighs the priority of things to be done
§ Ability to anticipate the implications and consequences of situations and take appropriate action
Client Focus/ Communication/ Ethics and Integrity/ Business Administration/ Accounting and Financial:
§ Ability to determine and meet customer needs
§ Ability to promote and be accountable for quality customer service
§ Respond to clients in a positive and truthful manner
§ Solves customer problems quickly and effectively
§ Ensures that regular and consistent communication takes place within area of responsibility
§ Maintain inter-office and project confidentiality
§ Respond politely to members of the community
§ Working as a team member/ getting along with co-workers
§ Responding in a positive manner to supervision
§ Knowledge of principles and practices for operation the surveying business
§ Ability to accept responsibility for your actions and the actions of your staff to establish accountability
§ Ability to model high standards of honesty, integrity, trust and ethical behavior
§ Uses applicable professional standards and established procedures and policies when taking action and making decisions
Computer Skills
To perform this job successfully, an individual should have complete knowledge of Microsoft Word, Excel, PeopleSoft. Operational knowledge of current range of offshore survey software packages.
Essential Job Functions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is indoors during the day and occasionally at night and is regularly required to sit. The employee is occasionally required to stand; walk; handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Specific hearing abilities required by this job include hearing all ranges. This is considered light work.
Working Conditions
This position is considered OFFICE WORK which is characterized as follows.
- Almost exclusively indoors during the day and occasionally at night.
- Occasional exposure to airborne dust in the work place.
- Work surface is stable (flat).
